Thank you for your interest in our Products.

Company information

The following terms and conditions of sale (Terms and Conditions) apply when you place an order from us for any of the products (Products) listed on our website (Website).

We are ArtFlo BVBA, a company registered in Belgium under company registration number BE 0658.756.296. Our registered office is at Cogels-Osylei 37 - 2600 Berchem

General information

Please read these Terms and Conditions carefully before ordering any Products from our Website.  If you buy Products from our Website, you agree to be legally bound by these Terms and Conditions.

You may only buy Products from our Website for non-business reasons.  By placing an order on the Website, you certify that you are purchasing Products for your own personal use and not for resale.

When buying any Products from our Website you also agree to be legally bound by our Website Terms of Use.

By accepting these Terms and Conditions, you confirm that you are at least 18 years old.

We amend these Terms and Conditions from time to time. Every time you order Products from the Website the terms in force at the time of your order will apply.

Prices and Payment

The prices indicated on the Website apply to orders placed on the Website.

All prices are in the currency stated on the Website and include VAT

If nothing else is stated on the Website the prices do not include shipping fees and these are given separately.

Local charges (such as currency conversion fees, credit or bank card fees or sales tax) may apply depending on where you live and local regulations and such charges are at your expense and will not be refunded by us. Your order may be subject to import duties and taxes which are applied when the delivery reaches its destination. Please note that we have no control over these charges, and we cannot predict their amount. You will be responsible for paying any import duties arising at the delivery destination, as these are not included in the price of the Products.

From time to time we may, for specific Products, offer more favorable conditions than those provided for in these Terms and Conditions, for example with regards to an extended right of return or free returns. These more favorable conditions are valid only for a limited duration of time, until the specific Products are sold out, and may be cancelled by us at any time, and if we do so these Terms and Conditions will apply without amendments.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the Products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, we will not be legally responsible to you for any loss that you may suffer if a third-party gains unauthorized access to any information that you give us. You are responsible for all purchases made with your login details. Please make sure that you keep the login details secret and that no unauthorized persons have access to them. Please inform us if you suspect that an unauthorized person has obtained access to your login details.

Your credit card or debit card will only be charged when the Products are dispatched.

All payments by credit card or debit card need to be authorized by the relevant card issuer.


You may, within 2 years (or such longer period prescribed by applicable mandatory law) from the day that you received the Products, file complaints regarding Products that are defective according to applicable consumer protection legislation. You must then send us a complaint containing your name, address, e-mail address, the order number, and a specification of the Products that the complaint relates to, for example by using the web form on the Website. You must also file the complaint as soon as possible after the discovery of the defect. Any filing of complaint made within two months from the discovery of the defect and within 2 years from the day you received the Products, will always be considered filed in due time.

We will refund you for defective Products in accordance with applicable consumer protection legislation and will be responsible for the cost for return delivery of the Products to us. We strive to provide such refund within 30 days from receipt of a complaint and finding that a refund shall be made, but this time may be delayed depending on the nature of the Product. We also strive to comply with any guidelines regarding defective Products provided by the relevant national consumer protection authorities. The refund will be paid with the same payment method that you used to pay the order for the complaint Products unless otherwise agreed.

Information on the Website

We cannot promise that the content of the Website is free of inaccuracies or typographical errors including but not limited to errors in Product descriptions, inaccurate prices, or incorrect information with regards to whether a Product is in stock. Neither can we guarantee that all information is up to date. We are entitled to rectify any obvious errors and, at any time, to change or update the information on the Website. Although we strive to display the correct texts, images and pricing on the online shop, errors may occur. We are not liable for any damage caused from using the Website or, for that matter, not being able to use the Website. We cannot guarantee problem-free, uninterrupted, and secure access to the Website.

All Products displayed on the Website are for illustrative purposes only and available only whilst stocks last. Although we have made every effort to reflect Product colors as accurately as possible, we are unable to guarantee that your computer’s display of the colors accurately reflects the true color of the Products.

All photos, descriptive matter, specifications, and advertising issued on the Website are issued or published for the sole purpose of giving an approximate idea of the Products described in them and they will not form part of the contract with you.

The Website and all its content are owned by us or our licensors and protected by intellectual property and marketing legislation. This means that trademarks, company names, Product names, images and graphics, design, layout and information on Products, services and other content may not be copied or used without our prior written consent.

Gift Cards

La Collection offers a gift card system, following which you can purchase gift cards through our website. Gift cards purchased expire one (1) year after the date of purchase.

Limit on Our Responsibility to You

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:

losses that:

- were not foreseeable to you and us when the contract was formed.

- that were not caused by any breach on our part.

- business losses.

- losses to non-consumers; and

- any indirect losses such as loss of earnings.


We always hope that all our customers are 100% satisfied. We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with the Products, our service to you or any other matter, please contact us as soon as possible and we shall aim to handle your complaint within 7 days.

Governing Law and Jurisdiction

These Terms and Conditions and, therefore, the contracts executed with you, shall be governed by, and will be interpreted in accordance with Belgian laws (including the Economic Code, introduced by the Act of 7 November 2013-“Economic Code” -and specifically “Book VI on the Market Practices and Consumer Protection").

In the event of disputes, only the competent Belgian courts have jurisdiction.


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